CommuniGate Pro
Version 6.3
 

PBX Services

A special service application is started when you "dial your own number" (i.e. make a call to your own E-mail address), or when you dial a *NN number, where NN is any 2-digit number.

This section describes the telephony services implemented with the stock service application.

Accessing Services

The Signal component automatically stats the service application when you call your own account. The same application is started if you dial any *NN number, where NN is any 2-digit number.

The service application checks how it was invoked. If it was launched to serve a *NN call, it uses NN as the function code. Otherwise, it presents the functions menu and asks you to enter the function code.

You can invoke the service application by calling your Account from any device and using the voicemail application Access PIN feature.

You can invoke the service application by using the Auto-Attendant application Service Access feature.


Access PINs

Access PINs (numeric passwords) are required to access the service application from the voicemail application and/or auto-attendant application.
A Conference PIN is required to access your Personal Conference.

Use the WebUser Interface or a XIMSS client to set these PINs:

PINs (Numeric Passwords)
Service Access PIN:
Conference PIN:
Service Access PIN
Enter a number into this field. You will use this number (PIN) to access your Account services when connecting to the system from devices not registered under your name.
Conference PIN
Enter a number into this field. You will provide this number (PIN) to the individuals who should have access to your Personal Conferencing facility.

Mailbox Management

The service application allows you to check the content of your Account Mailboxes (folders).
By default, the application provides access to your Inbox Mailbox.

You can bypass the mail service menu and connect to you Inbox Mailbox directly by dialing *51.

Follow the Mailbox Management menu to listen to your messages, to mark your messages as read, to mark your messages for deletion, and to forward your messages to other extensions.


Voicemail Greeting

The voicemail application checks if your Account File Storage contains a mailprompt.wav file. If this file can be read, it is used as your voicemail greeting, otherwise the standard greeting is played.

You can create, modify, or remove your personal greeting using any of the File Storage modification methods - FTP, WebUser Interface, etc.

You can create, modify, or remove your personal greeting by starting your service application and selecting the Greeting Modification option.


Custom Greeting

You may want to create custom greetings in your Account to leave personal messages or announcements for certain callers. Each custom greeting is associated with a PIN, and a caller needs to know the greeting PIN to listen to the custom greeting.

Dial *53 or connect to your service application and enter the 53 code to edit your custom greetings.
The application will ask you to enter a PIN - select any number you want (up to 20 digits). Then the application will allow you to record, rewrite or remove the custom greeting associated with that PIN.

Custom Greetings are stored in your File Storage as private/greetings/NNNNNNN.wav files, where NNNNNNN is the greeting PIN.

You can also create, modify, or remove your custom greetings using any of the File Storage modification methods - FTP, WebUser Interface, etc.


Call Park and Parked Call Pick up

You may want to "park" a current call by disconnecting from the peer without breaking the call. Later you can reconnect to the peer (to "pick up" the call), using the same or a different phone or device.

To park a call, use the phone "blind transfer" function to transfer the peer to the *55 number. The peer will be connected to a service application playing music-on-hold, and your device will be disconnected.

To pick up a call, dial the *57 number from any of your own devices. The service application finds your parked call and connects you to the peer.

You may want to use any device to pick up your parked call. Dial your own number to connect to your voicemail application and use the Access PIN feature to access your service application.
Then enter the 57 code to pick up the call.

You can park several calls at the same time. When you pick up the parked calls, they are retrieved in the same order they were parked.

You may want not to send music-on-hold to a parked call (for example, when you park a conference call with active participants). Blind-transfer a call to the the *56 number for "silent parking".

If you dial the *55 or *56 number, your own call will be parked.
You can use your other device to pick up this call, establishing a call between your own devices.

A "parked peer" can press the # button to disconnect.


Missed Call Pick up

If you have just missed a call and the call is being answered with the voicemail application, you can pick up that call while the caller is leaving you a message.

Dial *59 or connect to your service application and enter the 59 code to pick up a missed call.


Personal Conferencing

You can use your CommuniGate Pro Account for multi-party conferencing.

Use the WebUser Interface to set the Conference PIN. Send this PIN to the parties you want to have a conference with.

Dial *61 or connect to your service application and enter the 61 code to activate your personal conference. Now you are the Conference Host.

Other participants can dial into your Account to connect to your voicemail application and select the Conference option. If they enter the correct Conference PIN, they will be joining your conference.

If you try to start your conference when it is already active (you have started it using some other device), you will be joining the conference as a participant.

Dial *65 or connect to your service application and enter the 65 code to "clear" your personal conference. You can now start a new conference, even if there is an active conference in progress.


Last Call Return

You can return the last call received by your Account.

Dial *69 and the service application will retrieve the information about the last incoming call, and it will redirect your device to the originator of that call.


Dialing Out

You can ask the system to make a call for you.

Dial *40 or connect to your service application and enter the 40 code, and enter the number you want to call. The system will dial that number on your behalf (on behalf of your Account).


Speed Dial

You can use the system to help you quickly dial the most often used addresses and/or phone numbers.
Use the WebUser Interface to specify up to 9 speed-dial numbers. Each number is associated with the speed-dial digit code (1, 2, ... 9).

Dial *4N or connect to your service application and enter the 4N code, where N is the speed-dial digit code. The system will dial that number on behalf of your Account.


Diverting Calls

Use the WebUser Interface to specify a simplified "Divert" Rule, or you can use your phone to create or remove this Rule:
Dial *70 or connect to your service application and enter the 70 code. Enter the phone number or a numeric alias to redirect all your calls to (without any time condition). The "Divert" Rule will be created and enabled.
Enter an empty number (press # without digits) to remove the "Divert" Rule.

You can enable or disable the Divert Rule using your phone (this Rule must already exist):
Dial *71 or connect to your service application and enter the 71 code enable the Divert Rule.
Dial *72 or enter the enter the 72 code to disable the Divert Rule.


Blocking Call ID

When making calls to PSTN, you may want to block your system from sending your phone number information to the called party.
Use the WebUser Interface to control the Call ID Blocking setting.

You can also control that setting using your phone:
Dial *77 or connect to your service application and enter the 77 code to block Call ID sending.
Dial *78 or enter the enter the 78 code to unblock Call ID sending.


Incoming Call Pick up

The system can be configured to allow you to answer incoming calls directed to other users. When you hear an incoming call alerting for a different user (or you detect such a call via other means), you can dial a special number to answer that call.

By default, the Router records direct all calls made to 8nnn to the pickup application.
That application intercepts the incoming call pending for the user whose Account alias is nnn. I.e. to pick up an incoming call for the user Account j.smith whose numeric alias is 245, you need to dial 8245.

You can pick up incoming calls directed to a different user only if that user has granted you the Call Control access right, or if you have the CanControlCalls Domain Access right.


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