CommuniGate Pro
Version 6.3
 

PBX: Call Control

The CommuniGate Pro Signal component can use Automated Rules to process calls and other Signals.

If the Administrator granted you a proper right, you can create and modify Signal Processing Rules for your Account.

To simplify this process, the WebUser Interface and XIMSS clients allow you to set so-called Simplified Rules. The Simplified Rules have predefined conditions and actions, and you simply enable or disable them, and provide some basic parameters.

This section explains how you can set your Simplified Signal Rules using the "stock" WebUser Interface. To set these Rules, log into your Account using the WebUser Interface and open the Call Control page.

Addresses

You need to specify "addresses" to tell your Automated Rules where to send the call to. You can specify an address as:
  • a simple name or a number (in this case, this address will be interpreted as an address in your Domain),
  • a fully-qualified addresses (name@domainName),
  • a complete SIP URI (such as <sip:name@domainName;parameters>)

You can specify several addresses if you separate them using the comma (,) symbols.

You can direct a call to an application, using the application name prefixed with the hash (#) symbol as an address (#applicationName).


Launching Voice Mail

The following section specifies the most popular PBX functions and explains how these functions are implemented in the CommuniGate Pro environment.

Voice Mail
After: On Busy On Error
After
If this option is selected, then the voicemail application will be started after the specified period of time, or immediately, if your Account has no registered device.
On Busy
If this option is selected, then the voicemail application will be started if any of your devices return the "busy" (486) or "busy everywhere/DND" (600) or "Declined" (603) code.
On Error
If this option is selected, then the voicemail application will be started if the call fails for any reason other than "no answer", "no response", "busy", "busy everywhere", "declined".

See the Voice Mail section to learn how the Voice Mail application works.


Simultaneous Ringing

You can configure your Account to ring additional devices, persons, or applications.

Simultaneous Ringing
After: Fork to:
Simultaneous Ringing
When this option is enabled, the incoming calls causes your registered devices to ring. If you do not answer for the specified period of time, the call is "forked" to some other address (device, person, application), while your devices continue to ring. The call is connected to any device that answers it, and at this moment calls to all other devices are canceled.
After
Use this option to specify for how long the system will ring your own devices before it starts to "fork" to other addresses.
Fork to:
Specify one or several phone numbers or E-mail addresses to direct the incoming call to.

You can use this feature to "fork" your calls to your mobile phone, to your assistant, etc.

If your Account has no registered device, and this option is enabled, the call is immediately "forked" to the specified addresses.


Call Diverting

You can configure your Account to redirect or reject incoming calls based on certain conditions.

Divert Calls
When: always
afterhours
work hours
-
To: voice mail

busy signal
When
Use this setting to specify when Call Diversion should take place. To learn if the current time is your "afterhours" or "work hours" time, CommuniGate Pro uses your Calendar Settings.
To
Use this setting to specify where incoming calls should be diverted to:

Call Blocking

You can configure your Account to block certain call from ringing your devices.

Block Calls
From:Blacklisted Addresses To: voice mail
busy signal
From
Use this setting to specify which calls should be blocked:
  • Blacklisted - the addresses included into the Blocked Address Book.
To
Use this setting to specify how to block the calls:

Call Logs

CommuniGate Pro places information about your Incoming and outgoing calls in the Call Logs, and stores them as files in your Account File Storage.

You can use the WebUser Interface to view these logs:

Filter:  5 of 189 selected 
When  Type Name Party  Time  Cost
 03-Dec 3:22:30AM  incoming  John Smith  john@smith.dom    
 07-Dec 1:01:17AM  incoming    +74992713154    
 07-Dec 3:03:42PM  outgoing    275    
 08-Dec 7:36:33PM  incoming  CG Sales  sales@communigate.ru    
 09-Dec 7:28:12PM  outgoing    16505551212    

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