PBX: Call Control

You need to specify "addresses" to tell your Automated Rules where to send the call to. You can specify an address as:

• a simple name or a number (in this case, this address will be interpreted as an address in your Domain),
• a fully-qualified addresses (name@domainName),
• a complete SIP URI (such as <sip:name@domainName;parameters>)

You can specify several addresses if you separate them using the comma (,) symbols.

You can direct a call to an application, using the application name prefixed with the hash (#) symbol as an address (#applicationName).

The following section specifies the most popular PBX functions and explains how these functions are implemented in the CommuniGate Pro environment.

After

If this option is selected, then the voicemail application will be started after the specified period of time, or immediately, if your Account has no registered device.

On Busy

If this option is selected, then the voicemail application will be started if any of your devices return the "busy" (486) or "busy everywhere/DND" (600) or "Declined" (603) code.

On Error

If this option is selected, then the voicemail application will be started if the call fails for any reason other than "no answer", "no response", "busy", "busy everywhere", "declined".

See the Voice Mail section to learn how the Voice Mail application works.

You can configure your Account to ring additional devices, persons, or applications.

Simultaneous Ringing

When this option is enabled, the incoming calls causes your registered devices to ring. If you do not answer for the specified period of time, the call is "forked" to some other address (device, person, application), while your devices continue to ring. The call is connected to any device that answers it, and at this moment calls to all other devices are canceled.

After

Use this option to specify for how long the system will ring your own devices before it starts to "fork" to other addresses.

Fork to:

Specify one or several phone numbers or E-mail addresses to direct the incoming call to.

You can use this feature to "fork" your calls to your mobile phone, to your assistant, etc.

If your Account has no registered device, and this option is enabled, the call is immediately "forked" to the specified addresses.

You can configure your Account to redirect or reject incoming calls based on certain conditions.

When

Use this setting to specify when Call Diversion should take place. To learn if the current time is your "afterhours" or "work hours" time, CommuniGate Pro uses your Calendar Settings.

To

Use this setting to specify where incoming calls should be diverted to:

• voicemail - to the Voice Mail application
• address - to the specified address
• busy signal - the signal is rejected with this Rule.

You can configure your Account to block certain call from ringing your devices.

From

Use this setting to specify which calls should be blocked:

• Blacklisted - the addresses included into the Blocked Address Book.

To

Use this setting to specify how to block the calls:

• voicemail - redirect calls to the Voice Mail application
• busy signal - reject calls

CommuniGate Pro places information about your Incoming and outgoing calls in the Call Logs, and stores them as files in your Account File Storage.

You can use the WebUser Interface to view these logs: